Renewal, churn-risk, onboarding, escalation roleplay for CSMs.
Customer Success interviews almost always include a roleplay: a renewal conversation with an at-risk account, an escalation with an angry customer, or an onboarding kickoff with a new buyer. Senior CSM rounds add expansion strategy and account planning cases.
Each interview here is a 20 to 25 minute live conversation that runs the roleplay end to end. The interviewer plays the customer, raises real objections, and follows up the moment you skip a discovery step. After your session, the scorecard separates listening, framing, and resolution so you know whether the gap is empathy or structure.